Apollo Group TV US Subscription Plan


Xtreme HD IPTV
REFUND POLICY

7-Day Money-Back Guarantee

At Xtreme HD IPTV, customer satisfaction is our priority. We offer a 7-Day Money-Back Guarantee to ensure that you can try our IPTV service with confidence.

Eligibility for Refunds

You may request a full refund within 7 days of your purchase if:

  • You are not satisfied with the service.
  • The service cannot be activated or accessed due to technical issues originating from our side.
  • The service does not substantially perform as described.

Non-Refundable Situations

Refund requests may be denied in the following cases:

  • More than 7 days have passed since the purchase date.
  • The subscription has been used extensively or abused.
  • Issues are caused by the customer’s internet connection, device incompatibility, or incorrect configuration.
  • Violation of our Terms of Service.
  • Chargebacks or payment disputes initiated without first contacting our support team.

How to Request a Refund

To request a refund, please contact our support team and provide:

  • Your order number.
  • The email address used during purchase.
  • A brief explanation of the reason for your refund request.

Our support team will review your request and respond within a reasonable timeframe.

Refund Processing

Once approved:

  • Refunds will be issued through the original payment method used for the purchase.
  • Processing times may vary depending on your payment provider, bank, or card issuer.
  • Any transaction fees charged by third-party payment processors may not be refundable where permitted by law.

Technical Assistance Before Refund

Before processing a refund, our support team may offer troubleshooting assistance to resolve any technical issues and ensure you receive the best possible experience with our service.

Policy Changes

We reserve the right to modify this Refund Policy at any time. Any updates will be published on our website and become effective immediately upon posting.

Contact Us

For refund requests or questions regarding this policy, please contact our customer support team through the contact information provided on our website.